My Order Status is Credit Hold. What does that mean?

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Occasionally our credit card processor will require that we verify the identity of an online customer before they will release funds to us. There are many reasons why this might happen, among them:

  • First time buyers making an unusually large purchase
  • First time buyers shipping to an address other than their billing address
  • Buyers whose telephone area code isn’t located in the same area as their shipping/billing address

When this happens you will receive an email outlining the steps you need to take in order to release the credit hold. We have no option but to comply with the requirements of the credit card issuer, and it is actually in all our best interests to encourage credit processors to help fight identity fraud.

Please don’t hesitate to contact us if you have any questions.

2 thoughts on “My Order Status is Credit Hold. What does that mean?

  1. My account says it’s on hold what does that mean? It doesn’t say credit hold it just says on hold?

    1. Thanks for your question. “On Hold” is the default status of all orders once they’ve been submitted by you. It doesn’t mean your account is on hold, it means your order is on hold. “On Hold” indicates that we’ve received your order but haven’t yet begun to process it. Once we do, the status will change to “Processing” or some other status to indicate where we are with your order.

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