Hassle Free Returns

money-back-guaranteeHassle Free Returns

Thank you for shopping at Port Orchard Parrots. If you’re not entirely satisfied with your purchase, we’re not satisfied either.  We’re here to help!

Any product (other than opened food products) – whether bought in the store or directly from Port Orchard Parrots online – may be returned within seven (7) days of receipt of the product.

Please note that some of our online products are sold by external vendors and are subject to their return policies.  Please read carefully when buying from external vendors.

You may choose a complete refund of your purchase price or replacement with another product.  We ask only that you return the product in the same condition in which you received it, including the original packaging (if any).  There are no other conditions for returns.

Shipping charges

Return shipping charges are the responsibility of the buyer.  Please contact the shipper of your choice for instructions on how to prepare your shipment.  Our return shipping address is Port Orchard Parrots Plus, 595 Bethel Avenue, Port Orchard WA 98366.  Please include a copy of your original receipt inside the shipment so that we know who to credit when we receive it.

Damaged items

If you received a damaged product, please let us know right away.  Occasionally items are damaged in-transit and we need to file a claim with the shipper for the damage.  We will handle all claims however the shipper may require that they be allowed to see the damage (at your location) prior to honoring the claim.  Please cooperate with the shipper as much as you can and let us know if you encounter any problems.

We will refund or replace (your choice) any damaged item that you receive.  In order to receive a refund or replacement, we may (in some cases) ask that you return the item to us (see the “Shipping Charges” section above for more information) once the shipper has completed their claim review.  If the shipper acknowledges responsibility for the damage, they may (on rare occasions) require possession of the item.  Again, please cooperate with the shipper and we will handle the rest.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us and we will do our best to help.

Thank you again for shopping at Port Orchard Parrots!